The Salary Calculator

How to navigate pension scams

by Madaline Dunn

Pension scams are on the rise. According to the Financial Conduct Authority (FCA), over £2 million has been lost to pension scammers in the last year, with victims, on average, losing out on £50,949. This number is double what it was in 2020. That said, small pots and big pots are being targeted, with victims being conned out of £1,000 to £500,000.

Of course, it’s incredibly worrying that such a nefarious scam has seen such an increase. Savers work hard their whole lives to make sure that they’re set for their golden days.

In response to this concerning trend, the government recently announced anti-pension scam plans to safeguard savers.

At The Salary Calculator, we’ll walk you through what the government’s Fraud Action Plan is, what it means for you and some steps you can take to protect yourself from pension scams.

This article will explain:

• Latest statistics from the FCA
• What the Fraud Action Plan contains
• Tips to protect yourself against fraud

A warning from the Financial Conduct Authority (FCA)

According to the FCA, pension scams have become increasingly common due to the pension freedoms introduced in 2015. This gave people much more flexibility around their investments; however, this flexibility also brought with it risk.

Now, the FCA says that pension holders were nine times more likely to accept pension advice from someone online than someone in person. Savers were also five times more likely to be attracted to a free online pension review by a stranger than one offered by a stranger in the pub. Worryingly, out of those surveyed, 28% were aware that this kind of offer was typically the sign of a scam.

As a result, Mark Steward, executive director of enforcement and market oversight at the FCA, suggests that pension holders should challenge themselves and “flip the context”. “Imagine a stranger in a pub offering free pension advice and then telling you to put those savings into something they were selling. It is difficult imagining anyone saying yes to that,” he said.

According to Tom Selby, senior analyst at AJ Bell, men aged 55 and over “who can access their retirement pot flexibly” are one of the main targets for this kind of scam. Of course, the current climate caused by Coronavirus has made people more vulnerable to pension scams too.

The Fraud Action Plan

The UK government recently admitted that it needs to do more to protect people from pension scams. So, it will soon publish its Fraud Action Plan 2022-2025, which will seek to bolster consumer protections by eliminating fraudulent infrastructure.

Reportedly, more emphasis will be placed on tackling ‘secondary scammers’ who go after those who have already been scammed, and the government will also pursue greater gathering and sharing of data relating to pension scams.

Tips to protect yourself

While you may think that you’re too savvy to be at risk of a pension scam, scammers are becoming increasingly sophisticated with the tactics they use to trap victims.

The FCA has warned that overconfidence on the part of consumers puts people at risk. So, it’s always best to make sure that you take some steps to safeguard yourself.

Look out for red flags – As outlined above, those offering free reviews are unlikely to be legitimate advisors, equally those who promise you ‘high returns’ are likely to be pulling a fast one.

Keep yourself informed – In line with the UK’s pension rules, you typically can’t unlock your pension until you’re 55. So, if you’re promised an early cash release, it’s likely that this is a scam. Get in touch with the Pensions Advisory Service if you have any questions or concerns. Pension Wise is another service that can help you stay in the loop.

Be wary of cold calls – Back in January 2019, the government banned cold calling regarding pensions. So, unless you have given your pension provider prior permission to call you, ignore calls and texts regarding your pension because those who get in touch are likely to be scammers.

Take your time – Those who pile on the pressure or give you a limited time offer will likely be scammers. It’s important to take the time to research a provider to make sure everything is above board. Always check the Financial Services Register before making a decision.

Tags: 2021, FCA, pension, Pensions, The Salary Calculator

The FCA ends price-walking

by Madaline Dunn

The Financial Conduct Authority (FCA) is introducing new rules to tackle “price-walking,” which sees consumers pay more and more for insurance each year despite no increase in risk.

This move follows a super-complaint made by Citizens Advice to the Competition and Markets Authority back in 2018.

But, how exactly does this mean, and how will these changes affect your personal finances?

At The Salary Calculator, we’ll make sure you have all the information you need to discover how these changes will affect you!

This article will explain:

• What price-walking is
• Why the FCA stepped in
• What the changes mean
• How to launch a complaint against an insurance firm
• Responses from across the industry

What is “price-walking”?

Price-walking, otherwise known as the loyalty penalty, refers to the phenomenon where insurance companies charge long-standing customers more to renew their cover while new customers receive cheaper premiums.

According to the FCA, customers lose out on £1.2bn a year due to what Citizens Advice has called a “systematic scam”.

Why has the FCA stepped in?

Back in February 2021, the FCA released its Final Report on general insurance pricing practices. In this report, the regulatory body outlined that general insurance markets must deliver “good outcomes” for all consumers, but that it had found that this is not the case due to price-walking.

One example used to demonstrate this is that while new customers for building insurance pay just £130, customers who have been with the same provider for five or more years pay £238.

Ultimately, it outlined that the practice “distorts competition” while increasing costs for both customers and firms, with higher overall prices for customers. It also highlighted that many insurance firms are not transparent about their price-walking practices.

What do the changes mean?

On 28 May, the FCA published its collection of new pricing practices rules, which primarily placed a prohibition on price-walking for home and motor insurance.

Other changes include giving customers easier methods of cancelling the automatic renewal of their policy and making sure insurance firms do more to “consider how they offer fair value to their customers.

Commenting on the changes, Sheldon Mills from the FCA said: “These measures will put an end to the very high prices paid by many loyal customers. Consumers can still benefit from shopping around or negotiating with their current provider, but won’t be charged more at renewal just for being an existing customer”.

The changes will come into effect from 1 January 2022, and insurance firms will be required to report data to the FCA for improved supervision.

How to launch a complaint against an insurance provider

As a customer, if you become aware that your insurance provider is continuing with a banned practice, you must first complain to the firm directly.

Following this, the firm must respond to your complaint within eight weeks or explain why further investigation is required.

If the firm does not remedy the situation, you can then take your complaint to the Financial Ombudsman Service. This must be done within six months of the final response from the firm. Citizens Advice can also provide a helping hand.

The last resort is taking the firm to court.

How has the industry responded?

The announcement of the rule changes has been welcomed across the board. A spokesman for the Association of British Insurers said that it means firms will no longer be able to offer “unsustainably low-priced deals” to their customers.

Insuretech UK, meanwhile, said that the practice of price-walking has “damaged” customer trust in insurance products and “undermined the credibility” of the industry and voiced support for the changes.

Elsewhere, Rodney Bonnard, UK head of insurance at EY, said that the ban on price-walking points to a “new era of transparency”.

Finally, Matthew Upton, director of policy at Citizens Advice, said that price-walking had been particularly harmful to individuals on low-income and noted that the organisation was “pleased” to see the FCA set the bar “so high”.

Tags: 2021, Citizens Advice, Competition and Markets Authority, FCA, Insurance